Frequently asked questions about buying cutters #
Where are you located? #
We are located in NY, USA. We can ship worldwide - you can see shipping options when checking out.
How do I order a custom cutter? #
What is your shipping policy? #
We have shipped 1000+ packages and almost all of them arrive safely. However, once in a while an item can be damaged in shipping. If the product arrives damaged please send us a photo of the damage and the packaging. We will replace the damaged items.
Who designed the cutters in the Shops at Cookiecad? #
The Shops at Cookiecad is made up of many shops, filled with unique designs from different independent designers. Each designer has designed their own cutters and made them available for purchase. Once a cutter is purchased, it is made and shipped by us. If you want to sell cutters of your own designs you can open your own shop.
What are the cutters made out of? #
Our cutters are made from PLA, a bioplastic typically made from corn. We do not make metal cutters. The cutters cannot be washed in the dishwasher as the heat will warp them.
How long will it take to get my cutters? #
We typically make the cutter in 1 - 3 business days. You can choose your shipping option and speed when checking out.
How much is shipping? #
Within the US, typically USPS First Class will be the lowest cost option. It usually runs between $3-$5 to start. The price will stay the same for the first few cutters until a weight threshold is reached. To save on shipping costs, order more cutters in the same order.
Do you offer bulk discounts? #
We certainly do. We offer discounts on orders of 50 cutters or more. Contact us and to discuss your needs.
Why doesn’t my cutter look right in the preview? #
If you are having trouble turning your image into a cutter, you can chat with us on facebook messenger or send us an email, contact us here.